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Senior Technical Support Engineer

Company: Cerner Corporation
Location: Lees Summit
Posted on: February 14, 2019

Job Description:

Job Description As a Senior Technical Support Engineer, you will proactively monitor system and application alarms, investigate, analyze, resolve or escalate alarms and service requests. You will prioritize and manage work queue in accordance with service level agreements, document investigation and issue resolution, triage issues to appropriate second-level resources for resolution, investigate and diagnose performance issues on client domains and implement software patches and upgrades. Qualifications Basic Qualifications

  • Bachelor's degree in CIS, MIS, Information Systems, Computer Science, Engineering, or related field, or equivalent relevant work experience
  • Systems monitoring or system support engineering work experience, At least 3 years Expectations
    • May be required to lift up to 20 lbs., i.e. server, network equipment
    • Willing to work additional or irregular hours as needed and allowed by local regulations
    • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
    • Perform other responsibilities as assigned
    • Must reside or willing to relocate to Kansas City, Missouri - provided by Dice Security

      Keywords: Cerner Corporation, Lee's Summit , Senior Technical Support Engineer, Engineering , Lees Summit, Missouri

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