Community Manager II - Summit Ridge Apartments
Company: JVM Group
Location: Lees Summit
Posted on: January 6, 2021
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Job Description:
Community Manager ll - Summit Ridge ApartmentsJVM Realty,
Inc.The purpose of this job description is to communicate the
responsibilities and duties associated with the position of a
Community Manger ll. While the following information should be
considered a comprehensive description of this position, it should
also be noted that some responsibilities and duties may not be
specifically addressed. Every Associate is expected to perform any
reasonable task or request that is consistent with fulfilling
company objectives.Brief Position Description: The Community
Manager ll is accountable for all community operations. The role of
the Community Manager ll is to effectively manage and coordinate
persons, activities and available resources in an effort to
accomplish community objectives as set forth by the Regional
Manager and community owner. These objectives will include
maximizing occupancy levels and property values. The Community
Manager ll will train the Assistant Community Manager and/or
Leasing Manager or Associate to assume the duties of the Community
Manager ll in the event of the Community Managers absence. The
Community Manager II demonstrates leadership through his/her
capability to train all JVM associates they supervise, troubleshoot
problems and provide solutions, capable and willing to assist other
JVM Communities and called upon to mentor other associates employed
at JVM.Duties and Responsibilities: Conduct all business in
accordance with and knowledge of pertinent local, state, and
federal safety laws, procedures, guidelines, including those of the
EPA, OSHA, ADA, Fair Housing, Americans with Disabilities Act, Fair
Credit Reporting Act, etc. Fair Housing, etc.Statement of
Expectation:JVM associates make a commitment to residents, fellow
associates and JVMs business partners to consistently deliver a
superior customer experience. All associates are expected to
demonstrate Respect, Integrity, Commitment, Professionalism, and
Accountability, which are JVMs Core Values. JVM associates work
hard and have high standards. They align themselves with JVMs
vision: to be an industry leader and the preferred choice for
residents, associates and investors, recognized for the service we
deliver, opportunities we create and the values by which we
live.Administrative:* Ensure Leasing team completes all lease
applications, assists with application verifications and notifies
prospective residents of results.* Ensure Leasing team completes
all lease paperwork (contract, addendums, riders, etc.)* Prepare
miscellaneous communications. Ensure the Leasing team reports any
service needs by completing a service request in Onesite for
maintenance team.* Ensure proper Inventory of office and
maintenance supplies* Ensure the Leasing team organizes and files
appropriate reports, leases and paperwork.* Attend scheduled
company meetings and training seminars.* Assist the Leasing team
with preparation of daily and weekly reports, communications,
move-in and move-out inventory, market surveys, etc.* Rent
collection and delinquency control* Incident reporting* PO process
for payables* Budget analysis and maintain financial control*
Assist the Service Supervisor/Manager in obtaining bids for
projects and capital work* Conduct huddle meetings* Interview and
hire all team members* Coach and counsel team members* Conduct all
office performance evaluations and collaborate with Service
Supervisor/Manager to complete all service performance
evaluations.Administrative (In the absence of a Leasing Manager or
Assistant Community Manager):* Prepare monthly work schedule for
all team members* Ensure the Leasing team is scheduling and
coordinating resident renewal events* Ensure move-in goal board is
accurate on a daily basis* Complete weekly occupancy forecast form
every Monday morningLeasing/Marketing:* Ensure the Leasing team
maintains a professional and friendly atmosphere at all times.*
Ensure the Leasing team answers incoming phone calls in a
professional manner and efficiently handles the customers apartment
home needs.* Ensure the Leasing team Inspects the condition of
move-in/move-outs* Initiate and implement policies/procedures to
maintain resident communications.* Ensure the Leasing team is
regularly walking the community to identify potential issues
needing attention and either address the issue or alert his/her
supervisor of the issue and recommends potential
solutions.Leasing/Marketing (In the absence of a Leasing Manager or
Assistant Community Manager):* Ensure the Leasing team Inspects
models and "market ready" apartment homes daily to ensure
cleanliness and move-in ready conditions.* Ensure the Leasing team
is creating a target list of apartment homes to lease, on a daily
basis* Ensure the leasing team is answering incoming phone calls in
a professional manner and handling the customers apartment home
needs.* Ensure the Leasing team is checking for computer leads
every 30 minutes in an effort to communicate with the customer
promptly and make an appointment to view the community and
apartment homes.* Ensures the leasing team follows proper prospect
follow up procedures and maintains a clean prospect pipeline*
Ensure the Leasing team is greeting prospective residents,
qualifying prospect(s) and determining needs and preferences.*
Ensure the Leasing team is presenting the community and targeting
apartments by demonstrating the features and benefits in an effort
to close the sale.* Ensure the Leasing team maintains awareness of
local market conditions and trends. Contributes ideas to the
Community Manager for marketing community and for improving
resident satisfaction.* Ensure the Leasing team inspects all
marketing ads daily to ensure proper community data and photos.*
Ensure Craigs List ads are created daily, following the JVM Craigs
List procedures.* Ensure the Leasing team is inspecting the
condition of move-in/move-outs.* Review and contact all notices to
vacate to determine the cause of the move-out.* Initiate and
implement policies/procedures to maintain resident communications.*
Ensure the Leasing team is physically walking and inspecting
community on a daily basis and checks on vacant and target
apartments.* Update vacancy status on a daily basis and coordinate
with service staff to ensure timely recondition of apartments after
move-out.Financial:* Assist in the formulation of budgets and is
responsible for staying within the established budgetary
limitations.* Assist with monthly financial budget reporting and
quarterly owners reports* Ensure that all rents are collected and
posted when due* Ensure POs are created for all merchandise before
items are purchased or services are scheduled.* Ensure all vendor
service agreements and contracts are followed and the vendor work
is inspected for satisfaction.Requirements of Position:* High
school diploma or GED* Three (3) years supervisory experience*
Three (3) years sales experience* Three (3) years property
management experience* Three (3) years of customer service
experience in a professional setting is required* Three (3) years
administrative experience* Excellent written and verbal
communication skills* Computer experience* Excellent organizational
skillsWork Hours: Minimum 40 hours per week with flexible work
week. A Community Manager ll is required to work a flexible work
week, including weekends (if needed).Safety/Risk:* Report all
liability and property incidents to Regional Manager, Director of
Training, HR, and VP of Operations immediately.* Ensure that all
workers' compensation claims are reported immediately and proper
paper work is completed in a timely manner.* Ensure weekly light
checks are completed* Ensure daily camera checks are completed*
Conduct monthly safety meetings with all team members.* Complete
pertinent safety checklists with all team members.Drivers License
and Transportation: Must have a valid drivers license and
automobile insurance for personal vehicle transportation throughout
the community to perform apartment home tours, inspections of
apartment homes, community curb appeal inspections or to pick up
replacement parts and supplies from
vendors.Certifications/Licenses: NoneSupervisory Responsibility:*
Supervise up to three (3) Leasing Associates/Concierge/Leasing
Manager* Supervise one (1) Assistant Community Manager* Supervise
up to three (3) Service Technicians* Supervise one (1) Service
Supervisor/Service ManagerADA Physical Requirements of the
Position:Must be able to climb stairs and walk the Community
grounds.
Keywords: JVM Group, Lee's Summit , Community Manager II - Summit Ridge Apartments, Executive , Lees Summit, Missouri
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