Assistant Manager
Company: Culver's - Neighbors Restaurant Company, LLC
Location: Lees Summit
Posted on: January 7, 2021
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Job Description:
JOB SUMMARY
Maintains excellence in guest service and quality control of
operations consistently to ensure the company mission is
attained.
ESSENTIAL FUNCTIONS
Consistently ensures guests receive quality products in five
minutes or less for in house orders and four minutes or less for
drive thru orders.
Accesses financial information and completes weekly sales and labor
during their shift.
Routinely monitors and coaches team on safety best practices
related to the Culvers hazard communication program and workplace
safety.
Empowers team to handle guest comments the Culvers way.
Ensures team is knowledgeable concerning products and guest
service.
Demonstrates and maintains a positive attitude among team
members.
Demonstrates and ensures proper personal hygiene and food safety
practices are maintained in the restaurant.
Displays point of purchase (P.O.P.) materials timely according to
the current marketing campaign.
Provides ongoing development of crew chief and shift leader using
the management training checklist.
Ensures proper follow up of visitation and full field reports,
including but not limited to cleanliness, hospitality, and ground
appearance.
Performs daily morning, afternoon and evening restaurant tours
Prepares and reviews daily reconciliation report against daily
control totals from cash register system ensuring accuracy.
Runs financial report, counts afternoon drawers, enters drawer
pickups and completes daily.
Ensures team is cross-trained by the training team
effectively.
Help identify and develop candidates for the crew chief
position.
Completes food inventory order accurately, using forecasts and
projections based on current restaurant sales.
Observes and maintains daily inventory levels accurately, based on
current restaurant sales.
Ensures shelf life, rotation of inventory and tempering sheet is
maintained.
Delegates and ensures the accurate completion of the Quality
Control/Safe Food Checklist and First In-First Out product
rotation.
Completes end-of-the month inventory procedures accurately.
Delegates restaurant and equipment cleaning.
Directs weekly and monthly odd jobs to team assigning them to daily
deployment sheet.
Demonstrates positive and effective role modeling for all team
members through appearance and attitude.
Follows restaurant policies and procedures consistently.
Demonstrates and ensures team is following system standards for
uniforms and appearance.
Attends all manager and team member meetings.
Follows and encourages team to follow all restaurant policies and
procedures.
Checks e-mail and extranet twice daily during each shift and
responds as necessary.
Uses radiant for cash counting procedures.
QUALIFICATIONS
EDUCATION: College graduate with a degree in hotel and restaurant
management or equivalent experience. Certified from a national food
safety program.
EXPERIENCE: One year experience in a supervisory position.
CHARACTERISTICS: Have the ability to effectively organize work,
communicate well and be management oriented. Be knowledgeable in
all aspects of business and show good judgment. Demonstrates an
energetic, positive attitude that is contagious.
COMPENSATION: Salary is commensurate with persons qualifications
and will reflect present market for a person of similar
responsibilities.
PHYSICAL ABILITIES
Stand Constantly
Walk Constantly
Sit Occasionally
Handling Constantly
Lift / carry 10 lbs or less Constantly
Lift / carry 11-20 lbs Constantly
Lift / carry 21-50 lbs Frequently
Lift / carry 51-100 lbs Occasionally
MANAGEMENT LEADERSHIP SUCCESS FACTORS
COMMUNICATION: Verbal, written, presentations to others;
communication up same level direct reports; inclusive, honest,
direct, timely; clear, concise; confronts the brutal facts;
delivers ideas for solutions with problems.
CHANGE MANAGEMENT: Taking initiative, supportive of change; reacts
quickly and appropriate; sets a good example as a role model in
accepting change, executing change initiatives and following
through to insure changes are effective.
DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and
sensitivity in addressing issues; gathers appropriate information
and seeks input from cross functional team members; collaborates
with others to insure that decisions are made with consideration
for impact on others; makes timely and fair decisions; able to make
tough decisions when necessary.
INNOVATION, CREATIVITY & VISION: Seeks new ways to improve
efficiency, effectiveness, quality; achieves extra-ordinary results
with ordinary resources.
PLANNING (short and long term): Organized and able to establish
priorities, required resources; delivers the desired results;
manages multiple deadlines and priorities; insures that planning
involves cross-functional team members to assess impact of
deadlines and utilization of resources.
ORGANIZATIONAL RELATIONSHIPS: Builds effective relationships with
both external (guests and vendors) and internal (team members)
stakeholders, and between levels, teams and across functions.
Supports and cooperates with other teams, negotiates and has the
ability to influence others.
BUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM: Selects the right
people for the right job. Develops team members, provides training
and development to support their success; empowers team members to
make decisions while minimizing risks; provides measurable feedback
in a timely manner; retains valuable talent and builds the
effectiveness of the team as a whole. Plays like a champion
ACCOUNTABILITY: Walks the talk. Delivers results on time and at the
quality level promised.
Brand: Culver's
Address: 1275 NE Oldham Pkwy Lees Summit, MO - 64081
Property Description: Culver's of Lee's Summit - Oldham Pkwy
Property Number: 002
Keywords: Culver's - Neighbors Restaurant Company, LLC, Lee's Summit , Assistant Manager, Executive , Lees Summit, Missouri
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