Customer Service Vendor Management

Company: Austin Hardware & Supply Co.
Location: Lees Summit
Posted on: July 31, 2022

Job Description:

Job Description Austin Hardware has done some shuffling of people and need to add a person to their Buying Department. We need a new team player that is dependable, analytical, strong attention to details and either has a strong sense of urgency or might be more routine and methodical. Either will be able to perform well in this role. This position is REMOTE currently but that might change, so you must live near our facility in Lee's Summit. The purpose of the VMI Customer Service Administrator is to: Process VMI Customer uploads for all Consigned and Non Consigned Accounts. This includes communicating with the servicing plants to process sales orders and transfers, send all order confirmations/special reporting/invoice copies/advanced shipping notifications or other required documents to customersMaintain close communication with the VMI customers via e-mail or phone to resolve any problems. Maintain backorder report to include adding backorders detail for each one and review reason for backorder. Close backorders on non-consigned sales orders and alert VMI Inventory Manager of urgent inventory issues that could cause stock outs. Add parts to existing programs and populate 30/60/90 day review sheet. Manager & maintain system settings Process Gap Analysis for new VMI programs through implementation. Enter Sales Forecasts as required. Process Freight bill only requests for prepay and add VMI accounts weekly. Process Consigned Inventory Audits and maintain Audit tracking. Work with outside sales and VMI Manager for final reconciliation. Assist with quarterly report downloads and data pulls. Additional tasks as required. Company Description Austin Hardware & Supply, Inc. is one of the country---s leading industrial solutions providers, with 10 locations in the United States. Since 1960, Austin Hardware has demonstrated our commitment to serving a wide variety of manufacturers with excellence and integrity. We work diligently to provide high quality products and innovative solutions so that the companies who place their trust in us can deliver their products to the marketplace as effectively as possible. We are committed to understanding the unique needs of our customers, anticipating market changes and being an advocate and champion for our partners. We care about our employees and their families which in turn our team delivers the very best customer care to our clients. We encourage our employees to take ownership of their role and bring ideas to better our company. It is important to us that each person fits their role like a glove, so performing shouldn't be stressful but actually makes work productive and enjoyable.

Keywords: Austin Hardware & Supply Co., Lee's Summit , Customer Service Vendor Management, Executive , Lees Summit, Missouri