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Quality and Operations Manager with Security Clearance

Company: Forfeiture Support Associates, Llc
Location: Lees Summit
Posted on: July 31, 2019

Job Description:

Focused on delivering unsurpassed service in support of the law enforcement community, FSA, a rapidly growing joint venture owned by multi-billion dollar, publicly-traded SAIC and AECOM, is anticipating the need for a Quality -amp; Operations Manager in our Lee Summit, MO operations. This new position is being planned in response to increased demand for FSA's law enforcement and homeland security focused support services. Summary of Essential Job Functions: * Provide exceptional customer service through the development and management of the Quality Control Plan (QCP). * The quality program shall consist of all activities associated with quality control and assurance to meet or exceed the quality standards specified in contractual documents.
* Lead ASC Quality Council * Members of Council include Corporate PM, Facilities Manager, four Regional Managers, and Logistics Manager
* Council's mission is to identify -amp; recommend new approaches to improve quality, cost and process efficiencies.
* Oversee operations and ensure quality standards are maintained
* Lead the customer service team / manage the reporting team
* Review performance metrics and quality reports from a variety of sources
* Provide accurate and timely reporting to customer and internal stakeholders
* Utilize international quality standards (such as ISO) to standardize and improve operations
* Conduct field audits as appropriate
* Develop training requirements and related content for both formal and informal (on-the-job) training * Liaise with Training Manager on adherence and effectiveness Requirements Minimum Educational Requirements: * Bachelor's degree preferred; may substitute increasingly responsible work experienceSkills/Qualifications Required:
* Minimum eight (8) years of experience in monitoring high volume service-industry operations and quality.
* Demonstrated experience in * Monitoring internal procedures for adherence to Government regulations and policies, as well as internal standards
* Coordinating operational and administrative actions
* Using international quality standards to standardize and improve operations.
* Minimum two (2) years of experience in training activities * Developing training requirements
* Preparing written training materials
* Coordinating/scheduling formal classroom and informal, on-the-job training
* Evaluating effectiveness
* Experience conducting field audits (especially International Organization for Standardization [ISO] audits) is desirable.
* Exceptional oral and written communications skills
* Analytical and problem-solving skills
* Leaderships and strong interpersonal skills
* Ability to obtain and maintian a Public Trust Security AccessOther Requirements:
* Regular travel to various sites to conduct quality reviews and operational process training EEO Statement Forfeiture Support Associates (FSA) LLC is proud to be an Affirmative Action/ Equal Opportunity Employer. We recruit, employ, train, compensate, and promote qualified persons in all job titles without regard to age, ancestry, color, gender, HIV status, marital status, medical condition, national origin, physical or mental disability, race, religion, sex, sexual orientation (including gender expression and identity) veteran status, family leave status, and any protected group status as defined by applicable law.

Keywords: Forfeiture Support Associates, Llc, Lee's Summit , Quality and Operations Manager with Security Clearance, Executive , Lees Summit, Missouri

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