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Director of Housekeeping

Company: Fairfield Inn & Suites Kansas City Lees Summit
Location: Lees Summit
Posted on: January 5, 2020

Job Description:

Job overview As the Director of Housekeeping , you will fill a key leadership role with an industry-recognized leader in hospitality management services. As the appearance and cleanliness of the hotel is paramount to all guests, you will ensure that the housekeeping and laundry divisions meet the highest standards of quality and efficiency. The director of this dynamic team ensures that hotel guest rooms, public spaces, and other areas of the hotels are immaculately clean, organized, and sanitary. The ideal candidate will: Love the look and smell of clean, be detail oriented, preferably with facility cleaning experience. Be incredibly friendly, customer centric, love to smile and have FUN in a team environment. Be experienced in leading a housekeeping team in a multi-unit facility requiring daily cleaning of 100 or more guest/patient rooms. Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and the achievement of departmental productivity objectives. Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction. Conducts training classes regarding safety, security, department procedures and service guidelines. Schedules staff's work schedules and duties according to productivity standards and forecasted occupancy; monitors staff's adherence to schedules and duties. Provides a professional image at all times through appearance and dress. Note: Other duties as assigned by supervisor or management Benefits for Full Time Employees Medical, Dental, and Vision Coverage 401K retirement plan Short and Long-Term Disability Income* Term Life and AD&D Insurance Vacation PTO & Holiday/Sick PTO Employee Assistance Program *Specific plans for specific positions

Keywords: Fairfield Inn & Suites Kansas City Lees Summit, Lee's Summit , Director of Housekeeping, Hospitality & Tourism , Lees Summit, Missouri

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