Customer Service Representative/Collections

Company: A&M Finance LLC
Location: Lees Summit
Posted on: September 21, 2022

Job Description:

Job responsibilities include, but are not limited to the following: Follow communication procedures, guidelines and policies Contact delinquent customers daily Maintaining a portfolio delinquency percentage that is sufficient to management Accepting and applying payments Manage large amounts of incoming calls Make outbound calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communicationSKILLS & CAPABILITIES REQUIRED: Be proficient with a computer and navigate a computer system Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Problem solves Listen and communicate effectively, good verbal and written communication skills Have an assertive but tactful approach Be able to stay calm under pressure and work to strict deadlines Follow a defined set of rules and instructionsCompany offers paid time off and benefits after probationary period.Candidates must be willing and available to work a schedule consisting of Monday-Friday 9:00 am - 6:00 pm, and alternating Saturdays 8:00am-5:00pm.No phone calls please.Job Type: Full-timePay: From $18 - $20 per hourJob Type: Full-timePay: $18.00 - $20.00 per hourBenefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurancePhysical setting: Call center OfficeSchedule: 8 hour shift Day shift Monday to Friday Weekend availabilitySupplemental pay types: Bonus payWork Location: One location

Keywords: A&M Finance LLC, Lee's Summit , Customer Service Representative/Collections, Hospitality & Tourism , Lees Summit, Missouri