Systems Administrator

Company: Polytainers Inc.
Location: Lees Summit
Posted on: June 17, 2022

Job Description:

ARE YOU LOOKING FOR A STABLE, PEOPLE-FOCUSED EMPLOYER WHERE YOU CAN BUILD A CAREER? POLYTAINERS MAY BE A FIT FOR YOU!Polytainers, Inc. is a plastic manufacturing company that produces plastic food containers used for grocery products. We have, and will continue to be, a people-focused company that places emphasis on career growth, cross-training, employee development, and extraordinary results. With a rich, 50-year history, we are excited about the future and are looking for people who are enthusiastic about establishing a career in a manufacturing environment. POSITION SUMMARY: Reporting to the Information Systems Director, the IT Systems Administrator facilitates the operation of Polytainers' computer network and IT Service Desk. This includes planning, network design, and installations. The incumbent will also configure, maintain, and optimize all network, hardware, software, and communication links while ensuring minimal network downtime. The incumbent will also diagnose, resolve, and document hardware & software network and end user workstation problems in a timely and accurate fashion, and provide end user training and support where required. This is a hands-on position where the incumbent will maintain end user workstation hardware/software. Our ideal candidate for this position will:

• Have experience delivering strong IT customer support and be proficient in troubleshooting, repairing, and working with computer hardware and software
• Be comfortable taking ownership of their work and projects
• Have a desire to learn and grow across multiple areas of IT, not just one
• Be agile, flexible, and use a sense of urgency to resolve IT issues for individuals across all levels of the organization
• Follow through on projects and be committed to delivering results
• Be open to direct feedback and use feedback to make improvements to products and services
• Maintain an effective relationship with internal and external customers by meeting expectations, gaining trust and respect, and upholding a customer focused culture
• Consistently use good judgement while decision making and analyze problems to determine best solutions POSITION RESPONSIBILITES: Customer-Focused Desktop and Server Support Responsibilities
  • Respond to and resolve IT Service Desk incidents in a timely and appropriate manner while documenting the process. This includes software, hardware, and office technology issuesEscalate IT issues to the appropriate parties, as neededProvide end user training to support our continuous learning environmentProject Management
    • Oversee, lead, and implement large and small IT projects across the organization
    • Work cross-functionally with a variety of customers to meet their IT needs and complete their IT requestsIT Maintenance and Operations Support
      • Automate and deploy installation of software and configuration
      • Regularly maintain operating systems, applications, and security functions
      • Conduct regular IT business audits
      • Perform root cause analyses on major incidents and IT crashes, and develop recovery plans
      • Perform ongoing performance tuning and hardware upgrades
      • Maintain data center and environment and monitoring equipmentFunctional Support
        • Support LANs, WANs, network segments, internet, software, hardware, and intranet systems.
        • Maintain system efficiency and continual improvement, through measurement and control
        • Regularly maintain integrity of the network, server performance, data and securityOffice Technology
          • Order, track, and install IT-related orders for the building. This could include computers, cameras, flash drives, toner, and any other technology-related item. SKILLS/EXPERIENCE REQUIRED: Educational Requirements:
            • Bachelor's Degree in Computer Science, or College equivalency Minimum Experience:
              • Minimum 3 years' experience in computing infrastructure management including network, application and data servers, installation, configuration, and administration Soft Skills and Preferred Qualifications:
                • Good PC skills including working knowledge of Microsoft Office applications and other desktop applications
                • Proven track record working with people and problem resolution and strong interpersonal, collaboration skills
                • Demonstrated customer service skills and abilities, including excellent communication and presentation skills
                • Demonstrated high level of troubleshooting skills and abilities with a focus on getting the job done right the first time. Able to identify root cause issues and quickly resolve and de-escalate problems
                • Demonstrated ability to manage change well and to be flexible and open-minded with regards to new solutions

Keywords: Polytainers Inc., Lee's Summit , Systems Administrator, IT / Software / Systems , Lees Summit, Missouri