Insurance Risk Interviewer FT
Company: Quest Diagnostics
Location: Lees Summit
Posted on: January 10, 2021
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Job Description:
Insurance Risk InterviewerIn Client Services you will work for
the world leader in the industry, with a career where you can
expand your skills and knowledge. You'll have a role where you can
act with professionalism, you can inspire colleagues, and you can
care about the work we do and the people we serve.At Quest, Client
Service is something we take pride in - making sure that the people
we serve feel valued and understood, while providing and gathering
accurate information. Client Service is always critical and that's
why our team is both valued and recognized within the business as a
key part of our brand. As part of a diverse and supported team,
Client Services offers an outstanding career path with an industry
leader.Job Summary:As an Insurance Risk Interviewer, you will
complete interviews in a call center environment on life insurance,
medical, and financial matters via telephone through outbound calls
for multiple client companies. This customer service representative
position is ideally suited for a self-motivated and career-minded
individual that is seeking a strong start in the healthcare
industry and is excited by beating performance and quality
standards in order to best serve the customer. You will be on a
career path and eligible for promotion to Insurance Risk Assessment
Interviewer II which requires production and quality standards of
this position to be met and maintained for a minimum of 3-months
after their new hire orientation period.This position has the
following full-time shifts available in Central Standard
Time:Monday - Friday from 11:00am - 8:00pmThis position has the
following training schedule in Central Standard Time:First two
weeks of employment, Monday - Friday from 8:00am -
5:00pmResponsibilities and Duties:60% Contact life insurance
applicants via telephone by placing outbound calls. Leave messages
for return calls or completes interviews with life insurance
applicants. These interviews will include gathering medical,
financial, occupational, and avocation histories.30% - Use the C4
Call Management System, Dialer and Avaya Phone System by making
telephone calls, logging call attempts, documenting information
within orders as necessary and recording call results. Review and
edit information collected during the interview for quality
assurance purposes.10% - Learn the specific requirements stipulated
by each client company.Additional Responsibilities and
Duties:Respond to the needs and requests of clients and ExamOne
management and staff in a professional and expedient manner.Observe
all compliance policies and safety policies and procedures as
outlined in the ExamOne Safety Manual or safety matters included in
other special training.Other duties as assigned.Requirements:High
School Diploma or equivalentAbility to type at least 30 words per
minuteCommunicate clearly and concisely, both orally and in
writing, including the ability to follow a written script, submit
comprehensive summary reports and other written materials.Organize
and maintain extensive records, research and compile information,
and have ability to multi-task in a fast-paced environment.Strong
technical aptitude to not only operate standard office equipment
but also relevant software such as Microsoft Word, Excel, Outlook
and other applications.Plan, organize, prioritize, and perform
duties in accordance with department policy and procedure as
assigned with minimal supervision.Preferences:Call center
experienceExperience with medical terminology, life insurance, or
customer servicePhysical Requirements:The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job, the employee is regularly
required to communicate in person and on the telephone. The
employee is frequently required to use hands to finger, handle, or
feel in order to operate computer keyboard, office equipment and
other essential tasks.The employee is frequently required to sit,
stand, walk, bend, stoop, crouch and reach with hands and arms.This
position infrequently lifts, carries, or otherwise moves and
positions objects weighing up to 25 pounds.Work Environment:The
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. The noise level in the work environment is usually
moderate.Additional InformationDuties and responsibilities, as
required by business necessity may by added, deleted or changed at
any time at the discretion of management, formally or informally,
either verbally or in writing. Scheduling and shift assignments and
work location may be changed at any time, as required by business
necessity.All requirements are subject to possible modifications to
reasonably accommodate individuals with disabilities. Quest
Diagnostics is an Equal Opportunity Employer: Women / Minorities /
Veterans / Disabled / Sexual Orientation / Gender Identity or
Citizenship
Keywords: Quest Diagnostics, Lee's Summit , Insurance Risk Interviewer FT, Other , Lees Summit, Missouri
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