Interviewer Ins Risk - I - Lees Summit, MO
Company: Quest Diagnostics
Location: Lees Summit
Posted on: January 11, 2021
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Job Description:
JOB SUMMARY:The primary purpose of this position is to complete
life insurance medical and financial interviews via telephone
through outbound calls for multiple client companies. This position
is responsible for maintaining minimum performance standards,
including production and quality standards.Eligibility for
promotion to Insurance Risk Assessment Interviewer II requires that
the production and quality standards of this position are met and
maintained for a minimum of 3-months after their new hire
orientation period.JOB RESPONSIBILITIES:The major functions of the
position 60% -Contacts life insurance applicants via telephone by
placing outbound calls. Leaves messages for return calls or
completes interviews with life insurance applicants. These
interviews will include gathering medical, financial, occupational,
and avocation histories. 30% -Uses the C4 Call Management System,
Dialer and Avaya Phone System by making telephone calls, logging
call attempts, documenting information within orders as necessary
and recording call results. Reviews and edits information collected
during the interview for quality assurance purposes.10% -Learns the
specific requirements stipulated by each client company.Responds to
the needs and requests of clients and ExamOne management and staff
in a professional and expedient manner.Observes all compliance
policies and safety policies and procedures as outlined in the
ExamOne Safety Manual or safety matters included in other special
training.Other duties as assigned.Supervision Exercised: This
position has no supervisory responsibilities.JOB
REQUIREMENTS:Education Preferred: High School Diploma or Equivalent
required.Work Experience: No previous call center experience is
necessary(Background in medical terminology, life insurance
industry, or customer service preferred)Other: Minimum Skills
Required-Type 30 wpm-Average communication skills-Accurate, detail
oriented-Proficient teamwork skills-Good work attendance record
-Good organizational skillsPhysical DemandsThe physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. While
performing the duties of this job, the employee is regularly
required to communicate in person and on the telephone. The
employee is frequently required to use hands to finger, handle, or
feel in order to operate computer keyboard, office equipment and
other essential tasks. The employee is frequently required to sit,
stand, walk, bend, stoop, crouch and reach with hands and arms.
This position infrequently lifts, carries, or otherwise moves and
positions objects weighing up to 25 pounds. Work EnvironmentThe
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. The noise level in the work environment is usually
moderate. Additional Information-Duties and responsibilities, as
required by business necessity may by added, deleted or changed at
any time at the discretion of management, formally or informally,
either verbally or in writing. Scheduling and shift assignments and
work location may be changed at any time, as required by business
necessity.
Keywords: Quest Diagnostics, Lee's Summit , Interviewer Ins Risk - I - Lees Summit, MO, Other , Lees Summit, Missouri
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