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Support Center Representative

Company: Accord Group
Location: Lees Summit
Posted on: April 10, 2021

Job Description:

The National Support Center teammate makes impact by performing essential duties such as data entry, customer service and other aspects of support work to ensure projects begin on time and are completed without problems. This is an important role for the company because our mission is to create a remarkable experience by rebuilding properties and building lives. This role ensures we are delivering just that. As a detailed, multitasker who thrives in a team environment, the National Support Center teammate will handle multiple aspects of project and administrative work and communicate timelines and changes. Special consideration will be given to bilingual (Spanish/English) candidates.This is a full-time hourly position with a starting pay of $12-14 per hour with opportunity for advancement and annual increases.
Responsibilities May Include, depending on role specific:

  • Research guidelines & submit permits and N.O.C. requirements for the city and county projects are scheduled to be completed in
  • Monitor the status of necessary permits in order to ensure projects are able to start on time
  • Coordinate payment for inspection and re-inspection fees
  • Communicate with customers or field staff via phone, email and/or text
  • Create project schedules and monitor as needed depending on permitting, materials and labor resources
  • Order materials for projects to ensure seamless timeline for project completion
  • Create and edit work orders
  • Communicate changes for work orders timely both internally and with work crews
  • Review sub-contractor invoices and determine payment, submitting those that are approved for payment
  • Schedule mid and final inspections and monitor project timeline to determine if inspection changes need to be made and communicated
  • Create and review estimates
  • Prepare final invoices
  • Keep all systems updated timely
  • Manage and find solutions to urgent or emergent scheduling issues that come up after hours or weekends, as needed
  • Special projects from time to time
  • Collection support
  • Executive teammate supportJob Requirements
    • High school diploma or General Education Degree (GED)
    • Proficient in the use of MS Office, G-Suite (Google products)

Keywords: Accord Group, Lee's Summit , Support Center Representative, Other , Lees Summit, Missouri

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