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Group Lead APS req78003

Company: Quest Diagnostics
Location: Lees Summit
Posted on: November 12, 2021

Job Description:

Group Lead APS - Lees Summit, MO - Monday-Friday, 8:00am-4:30pm--(Rotational Saturday) Look--for more--than answers.--Patients and--Physicians--rely on our diagnostic testing, information and services to--help them--make--better healthcare decisions. These are often serious--decisions with--far--reaching consequences, and require sensitivity, tact and a--clear dedication--to--service. It---s about providing clarity and hope.--You will work for--the world leader in--the industry, with a career--where you can expand your skills--and knowledge. You---ll have a role where you can--act with professionalism,--you can inspire colleagues, and you can care about--the work we do and--the people we--serve.--At Quest, we--are--on a continuous--journey of discovery and development. It---s this attitude--that--has made us an--industry leader and the #1 Diagnostic Lab in the US. For--those--joining us, we--offer exciting and fast moving career opportunities where--you--can affect change--at a rate unheard of in many organizations of our size--and--scope. While we--invest in and develop technology to drive our innovations,--our--ongoing success--relies on our people.--JOB SUMMARY:The primary purpose of this position is to verify and check the statuses of requested medical records.-- This position is responsible for contributing to and monitoring the daily workflow of the area.JOB RESPONSIBILITIES:

  • 30% Receive and make calls to clients and applicants when necessary.-- Receive and send emails to clients and applicants when necessary.
  • 20%--Provide assistance and information to production employees when needed to complete the APS.
  • 15%--Responsible for auditing/monitoring the staffs work on a monthly basis.-- Audit the output of the mailroom staff on a daily basis.-- Audit/monitor the staff at the India vendors.
  • 10%--Prepare weekly/monthly reports for clients.
  • 5%--Resolve/handle canceled checks/voids/reissues.-- Send copies of cleared checks when necessary.
  • 5%--Resolve/handle the invoices that are over the fee limit of the client, process invoices from Dr/facilities.
  • 5%--Responsible for the reconciliation of credit card transactions & reconciling the copy services statements (Datafied/HealthPort).
  • 5%--Set up agents/carriers/brokers on the APS website for ordering and downloading records.
  • 5%--Gather and send production results for India vendors.
  • Other duties as assigned
  • Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.SUPERVISORY RESPONSIBLITIES:-- This position has no supervisory responsibilities.REVIEWS AND APPROVALS: List the typical decisions that this position is required to make.-- Please indicate what kinds of constraints, policies and procedures are placed on decision-making.Examples of decisions that can be taken without conferring with supervisor.
    • Decision to close a case such as a duplicate
    • Decision to stop the time service
    • Decision to call requestor to obtain approval for pre-payments
    • Decision to contact client and/or applicant for additional informationExamples of decisions that can be taken only after conferring with supervisor.Decisions other than the above, must be brought to the attention of the supervisorJOB REQUIREMENTS:Education and/or Experience:
      • High School Diploma or equivalent plus three months experience in a call center or customer service environment.
      • Minimum Skills Required
      • Strong communication skills
      • Good work attendance record
      • Ability to work in a team environment
      • Ability to multi-taskPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.-- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.-- The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.-- The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. This position infrequently lifts carries or otherwise moves and positions objects weighing up to 25 pounds.-- Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.-- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Additional Information:Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.-- Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Keywords: Quest Diagnostics, Lee's Summit , Group Lead APS req78003, Other , Lees Summit, Missouri

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