Deskside Support Tech

Company: The Judge Group
Location: Lees Summit
Posted on: January 15, 2022

Job Description:

Location: Lee's Summit, MO
Description: Our client is currently seeking a Deskside Support Tech
Job Type : Contract to Hire Salary : $17-$19/HR (Contract) - $40-$45K/YR (Conversion) Category : Information Technology
Description Deskside Technician - Performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. - Must have at least 2 years of experience as a desktop tech, must have good knowledge of Active Directory.
Responsibilities --- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. --- Provide support to client identified VIPs, and other employees at the client site --- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. --- Perform Install/Move/Add or Change (IMAC) activities. - --- Perform all assigned desk-side support activities --- Display outstanding technical and professional services skills at all times --- Meet - established customer service satisfaction levels and other operational/customer service - metrics as outlined in established guidelines --- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair --- Understands and follows all documented service operations policies and procedures. - --- Other duties or certifications may be assigned to meet business needs
Education and Experience: --- Typically requires a minim of 2 years of relevant deskside experience Certifications and/or Qualifications: --- Maintain all required OEM Certifications as directed by Management --- Knowledge of relevant software and hardware systems - -- Desktop application, desktop hardware, - --- Understanding of ITIL methodologies - --- A+ certification is desired --- May require additional customer-specific certifications or training as required
Skills: --- Excellence in communication and customer-facing skills --- Strong oral, written and interpersonal skills --- Ability to follow instructions and processes with minimal instruction --- Ability to lift and or move various computer equipment up to 50 lbs. Additional requirements may exist if offer of employment

Contact: eyoung@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Lee's Summit , Deskside Support Tech, Other , Lees Summit, Missouri