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Customer Experience Specialist

Company: BIG Machine Parts
Location: Lees Summit
Posted on: May 9, 2022

Job Description:

Job Description BIG Machine Parts is the online leader in providing quality medium and heavy duty truck parts at a value price with a fanatic commitment to customer service. Our parts--- catalog covers all makes of trucks including Freightliner, International, Volvo, Peterbilt, Kenworth and Mack and all engine types from Cummins to Detroit Diesel. BIG is service first in all matters. It---s important you understand that. We seek to have every customer walk away from their BIG experience feeling satisfied and confident. We commit ourselves to being fair, being honest and attacking each day with purpose. In short, we provide the world---s greatest semi truck parts--- buying experience. We---re looking for an enthusiastic individual to join our JOE team of parts--- experts. The qualified individual will be part detective, an excellent communicator and all around good citizen. We---re a tobacco and drug free workplace. The ideal candidate will have the following characteristics and/or skills: An excellent communicator, whether in person, over the phone or via text. Our customers look for you to instill confidence in their decision to choose BIG Machine Parts and that starts with your willingness and ability to communicate clearly and calmly regardless of the situation. Possess strong research and analytical skills. Since BIG is an all-makes parts--- retailer, you---re often tasked with not only finding the right part, but finding the right supplier for that part. We work with dealers, suppliers and customers to deliver value priced parts in a timely manner. We can teach you where and how to look, but it---s up to you to put the pieces together and execute for our customers. Additionally, our JOE team is the frontline when it comes to sales and it---s your responsibility to deliver a fair price, while maximizing profit. Comfortable in a technology driven environment. While we do sell medium and heavy duty truck parts, we do so through an eCommerce platform. That means you will work in a dynamic and rapidly changing environment. The information you capture from our customers, from their name to their truck information is a valuable asset to BIG and drives our continued growth. You must be able to type with more than two fingers, understand and feel comfortable with social media and SMS text. Diligence. You don---t give up easily and you never leave unfinished work for someone else to pick up. You---re going to make mistakes, you---re going to feel overwhelmed, but it---s how you respond to those situations that will dictate your success at BIG Machine Parts. Our customers and your BIG peers are counting on you. Empathy. While BIG Machine Parts is an online retailer, it---s our commitment to service that drives the heart of our organization. Our customers are business owners and operators who rely on their trucks to put food on the table. That part you helped them locate and buy, is critical to their success. The role you play in that process is paramount. Detailed. First and foremost, your job is to take care of the customer. To find solutions and provide them with the right part. That said, you---re also accountable for ensuring that timely and accurate information is captured in our customer database. This requires your constant input of information from the obvious, like name and address, to truck make, type and VIN information where applicable. From simple clicks, to complex calls, our Joe team is the heartbeat of our organization - our hero. That friend who---s got your back and never makes a promise they can---t keep. We are an expert in helping you find the right medium and heavy duty truck parts or the best milkshake along Interstate 80. If that kind of helpful and dynamic environment sounds like something you might be interested in, please apply now. Company Description BIG Machine Parts is the online leader in providing quality medium and heavy duty truck parts at a value price with a fanatic commitment to customer service. Our parts--- catalog covers all makes of trucks including Freightliner, International, Volvo, Peterbilt, Kenworth and Mack and all engine types from Cummins to Detroit Diesel.

Keywords: BIG Machine Parts, Lee's Summit , Customer Experience Specialist, Other , Lees Summit, Missouri

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