Claim Resolution Specialist III, Personal Property - Large Loss

Company: Liberty Mutual Insurance
Location: Lees Summit
Posted on: May 14, 2022

Job Description:

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work - US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Advance your career at Liberty Mutual - A Fortune 100 Company!Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!Liberty Mutual's Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interactions.Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatoryResponsibilities:Responsible for claims handling personal property losses to include large loss.Works in concert with large loss adjusters for scheduling, inventorying, adjustment and relocation assistance.Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.Develops expert list/websites for various product categories. Utilizes multiple third-party vendors for pricing. Documents the file accordingly.Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.Ability to travel domestically 50-100% of the time dependent on loss locations and volume (M-F*)*May be called upon for catastrophe duty in which weekends maybe required.May provide assistance on files handled by Claims Representatives in other organizations with-in person inspections or policyholder contact when needed.Attends product seminars/shows to build personal property expertise.Strong written and oral communications skills required.Good interpersonal, analytical and negotiation skills requiredCustomer service experience preferredKnowledge of coverage types provided within various homeowner policies.Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and 6-12 months of directly related experience.Ability to obtain proper licensing as required.12

Keywords: Liberty Mutual Insurance, Lee's Summit , Claim Resolution Specialist III, Personal Property - Large Loss, Other , Lees Summit, Missouri