Senior Field Claim Resolution Specialist II, Property - Large Loss
Company: Liberty Mutual Insurance
Location: Lees Summit
Posted on: May 14, 2022
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Job Description:
At Liberty Mutual, our purpose is to help people embrace today
and confidently pursue tomorrow. That's why we provide an
environment focused on openness, inclusion, trust and respect.
Here, you'll discover our expansive range of roles, and a workplace
where we aim to help turn your passion into a rewarding
profession.Liberty Mutual has proudly been recognized as a "Great
Place to Work" by Great Place to Work - US for the past several
years. We were also selected as one of the "100 Best Places to Work
in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many
years running, we have been named by Forbes as one of America's
Best Employers for Women and one of America's Best Employers for
New Graduates-as well as one of America's Best Employers for
Diversity. To learn more about our commitment to diversity and
inclusion please visit: We value your hard work, integrity and
commitment to make things better, and we put people first by
offering you benefits that support your life and well-being. To
learn more about our benefit offerings please visit: Liberty Mutual
is an equal opportunity employer. We will not tolerate
discrimination on the basis of race, color, national origin, sex,
sexual orientation, gender identity, religion, age, disability,
veteran's status, pregnancy, genetic information or on any basis
prohibited by federal, state or local law.Manages, investigates and
resolves assigned high severity First Party Personal Lines Property
Loss claims under limited to minimal supervision. Provides
policyholders with exceptional customer service.Training is a
critical component to your success and that success starts with
reliable attendance. Attendance and active engagement during
training is mandatory.Responsibilities:Investigates, determines
coverage of loss and adjusts all elements of Property Loss claims
of high severity while working in tandem with Inside Specialists
and Personal Property SpecialistsConducts inspections of loss
sites, writes appraisals for dwelling repairs and issues payment to
policyholders where possible.May work with a Liberty network
contractor in the appraisal process.Ability to independently scope
high severity losses and/or large losses.Works with Liberty network
contractor in the appraisal process of claims and participates in
re-inspection of Liberty referred contractors.Explains coverage of
loss, assists policyholders with itemization of damages, emergency
repairs and additional living arrangements.Works with and may
coordinate a number of vendor services such as contractors,
emergency repair, cleaning services and various replacement
services.Identifies suspicious losses.Recommends referral to SIU
where appropriate and may assist the SIU in their investigation and
settling of the claim.Ability to travel domestically 50-100% of the
time dependent on loss locations and volume (M-F*)*May be called
upon for catastrophe duty in which weekends maybe required.May be
called upon for catastrophe duty, may assist in management of
catastrophe operation, Quality Control of Independents used and may
trouble shoot problem and high-profile cases.For Catastrophe (CAT)
roles, investigative fieldwork includes a high amount of travel to
claim location.Assists in the training of property personnel and
serves as a technical resource to the office. May assist in the
absence of the Claims Team Manager.Requires knowledge of coverages
provided within various homeowner policies.Demonstrated ability to
handle claims of the highest complexity and exposure.Effective
negotiation skills.Ability to effectively and independently manage
workload while exhibiting good judgment.Proven ability to provide
exceptional customer service.Strong written/oral communication and
interpersonal skills.Computer skills with the ability to work with
multi-faceted systems, and analytical skills.The capabilities,
skills and knowledge required is normally acquired through
Bachelor's Degree or equivalent experience and at least 5-7 years
of directly related experience.Completion of advanced property
training required.Ability to obtain proper licensing as
required.14
Keywords: Liberty Mutual Insurance, Lee's Summit , Senior Field Claim Resolution Specialist II, Property - Large Loss, Other , Lees Summit, Missouri
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