Technical Support Representative - Onsite
Company: Full Potential Solutions
Location: Lees Summit
Posted on: May 16, 2022
Job Description:
Full Potential Solutions (FPS) is a performance-based
analytically driven omnichannel solutions organization with
operations in Kansas City, MO, Chennai, India and Manila,
Philippines that puts culture and employees first. We are a rapidly
growing global company, employing the best people, processes and
proprietary technology to deliver groundbreaking solutions for our
clients and fulfilling careers for our employees. We invest in our
people and put culture first because we believe that happy,
fulfilled teams deliver breakthrough results. FPS offers a
competitive suite of benefits for our employees, including a
lucrative compensation program, medical, dental and vision
benefits, and the opportunity for high potential career growth with
a fast-growing company. Our Core Values:
- Integrity - Do whats right for everyone: clients, shareholders,
partners & colleagues, TEAM is more important than self, and create
an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and
recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work,
Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one
another, Humility, Make work personalOur Mission: To create
conditions within which people can thrive!We offer a comprehensive
compensation and benefits packagethat includes health, dental,
vision, generous PTO, a performance-based bonus program and
opportunities for training and career development. This role is
full-time and you will be working onsite.As aTechnicalSupport
Representative, you will be responsible foridentifying customers
concerns through phone; which includes but not limited to basic
troubleshooting, system and equipment issues, installation,
operational functions, and maintenance. You will be carefully
attending to customer needs and concerns; demonstrate empathy while
maximizing opportunity to build rapport with the customer.
- Listen, handle and carefully attend to customer needs and
concerns; demonstrate empathy while maximizing opportunity to build
rapport with the customer.
- Be able to identify customers concerns through phone; which
includes but not limited to basic troubleshooting, system and
equipment issues, installation, operational functions, and
maintenance.
- Educate the customers support options and steps being taken to
resolve the issue.
- Ensures to provide first call resolution with confidentiality
to customers concern and properly set expectations while utilizing
available resources.
- Managing, installing, uninstalling, application programs and
software
- Experience with the following devices
- Personal computer (PC) or Apple Mac computer
- Smartphones, Digital Music Players, Tablets
- Music downloading and organizing
- Understanding of internet concepts and features
- Navigation to web addresses
- Internet security, secured connection - SSL
- Manage usernames and passwords for multiple sites
- Search engines, concepts, words, and the ability to search the
internet for specific information in a timely manner
- Email application functionality including
- Access and navigate, as well as full feature use of web based
email applications (Outlook, Gmail, Yahoo, Comcast, other ISP
provided/hosted email)
- Ability to organize email, maintains folders, manages
attachments and downloads. In addition to the basic
qualifications
- Knowledge of computer technology and computer operating systems
(LAN/WAN networking components, i.e.: PCs, Routers, Multiplexers,
Bridges and Switches. Etc)
- Extensive understanding of PC components and functionality
- Advanced problem-solving skills and effectively communicate
with customers and work groups
- Ability to multi-task and have organizational skills
- Ability to work under pressure in a positive culture
- Preferably with 1-year customer service experience/technical
support (troubleshooting voice, VoIP, data, and video) in a call
center environment
- Flexible work hours and availability for day, evening, night,
weekend, and holiday. Overtime maybe required
- Typing speed of 35 wpm and 95% Accuracy
- Must be willing to go through pre-employment background
Keywords: Full Potential Solutions, Lee's Summit , Technical Support Representative - Onsite, Other , Lees Summit, Missouri
Didn't find what you're looking for? Search again!
Loading more jobs...