Interviewer, Ins Risk - I

Company: Quest Diagnostics
Location: Lees Summit
Posted on: January 22, 2023

Job Description:

The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies

• Place outbound calls to contact life insurance applicants. Complete interview with applicants or leaves a message for a return call.
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collected during the interview for quality assurance purposes.
• Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and requests of clients, staff and management in a professional and expedient manner.
• Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. QUALIFICATIONS Required Work Experience: N/A Preferred Work Experience: Previous experience with medical terminology, life insurance industry, or customer service preferred. Physical and Mental Requirements:
  • Regularly required to communicate in person, by email and on the telephone.
  • Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
  • Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
  • The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried infrequently. Knowledge: Proper telephone etiquette to handle inbound and outbound calls. Skills:
    • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with applicants and co-workers
    • Proficiency in Microsoft Office (Word, Excel, Access and Outlook)
    • Type 30 wpm.
    • Accurate and detail oriented.
    • Good organizational skills.
    • Proficient teamwork skills. EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

Keywords: Quest Diagnostics, Lee's Summit , Interviewer, Ins Risk - I, Other , Lees Summit, Missouri