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Customer Support Tech - Lee's Summit

Company: ULTRAX Aerospace Inc
Location: Lees Summit
Posted on: August 2, 2019

Job Description:

ULTRAX Aerospace, Inc. is an industry-leading creator of mission-critical support solutions for complex electrical systems in military aviation. We have positioned ourselves for extensive growth, allowing us to offer remarkable opportunities to the right candidates. At ULTRAX, we strive to build strong relationships with our customers and with one another by creating an atmosphere of collaboration, innovation and dedication. We are a high-tech design, service and manufacturing company that has a passion for excellence and is committed to providing cutting-edge technology to our customers across the globe.Are you ready to pioneer solutions in a fast-paced, results-driven environment? Do you have the vision, creativity and passion to meet challenges head-on and immediately contribute to the success of an industry leader? If so, this is the opportunity you have been waiting for.POSITION SUMMARY We are currently seeking a Customer Support Technician whose primary responsibility is to support both internal and external customers using ULTRAX Aerospace test solutions. This includes supporting on-aircraft users of equipment, as well as, calibration facilities such as Army TMDE. Additionally, the position will support ULTRAX production activities in the resolution of non-conformances. This will require recognizing unexpected outcomes and responding appropriately through troubleshooting and data collection, to assist in the development of permanent solutions. This position will work closely with customers via phone and on-site (in some cases), ULTRAX engineering, and production personnel. DUTIES AND RESPONSIBILITIES:Evaluate electrical test sets to determine conditionTroubleshoot test set to determine root cause of specific failuresExecute repair actions to sub-assemblies, circuit cards, and wire harnessesGuide customers on use of product and resolve issues via phone and email communications using fundamental troubleshooting techniquesLimited travel to customer locations to provide technical supportCollect detailed information regarding customers and productsInteract with engineering and business development to improve test solutionsProvide instruction to those supporting repair activitiesMust be able to work independently with minimal supervision and manage multiple tasksFlexible work schedule to respond to customer needs accordinglyMake entry into various databases documenting activities and findingsOther duties as assigned EDUCATION AND/OR EXPERIENCE:Associates degree in electronics engineering or equivalent such as military training3 years electronics repair experience including circuit cards and wire harnessTroubleshooting experience with electrical circuits and designsTechnical field support experience preferredProficient with Microsoft Office productsExposure to automated test equipment PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Stand or sit for extended periodsAbility to climb ladders and stairsUse hands and fingers to manipulate, handle, and feel componentsRead or hear and comprehend oral and written instructions in EnglishFrequently required to reach with hands and armsThe employee must regularly lift and /or move up to 57 poundsWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Well-lit, climate-controlled office and manufacturing facilityCompany provided tools and equipmentA culture of continuous improvement and employee empowerment. BENEFITSWe offer an extensive benefit package which includes:Competitive salaryPaid vacation, holidays, and PTOHealth, Dental, Vision and Voluntary Life insurance optionsCompany paid STD/LTD/Life401(k) with company matchHOURS: M-F / Flexible based on core hours of operation ULTRAX Aerospace, Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or veteran status. PI112002417

Keywords: ULTRAX Aerospace Inc, Lee's Summit , Customer Support Tech - Lee's Summit, Other , Lees Summit, Missouri

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