Deployment Functionality Technician-Kansas City
Company: Best Buy
Location: Lees Summit
Posted on: January 24, 2023
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Job Description:
The Deployment Functionality Technician is responsible for the
implementation and functionality of the low voltage IT scope of
deployment projects, working both dayside and overnight shifts as
part of the Deployment Project Team center of excellence. This
includes new interactive displays, IT network setups, and reimaging
and relocation of retail hardware and peripherals. They are
responsible for the installation of the A/V infrastructure and for
the upkeep of all applicable merchandising standards. They help
with large-scale renovations, vendor supported activities,
decommissions, store disaster recovery, special projects, and other
company initiatives as assigned. This role assists with the
troubleshooting, escalation, and repair interactive display
projects. The Deployment Functionality Technician will also perform
basic and complex level 2 and 3 installations and repairs that
require advanced experience, training, tools, and knowledge. In
addition to these responsibilities, they provide support on
projects outside of their assigned Best Buy stores including supply
chain facilities.
At Best Buy, we create work environments where every employee feels
like they truly belong and contribute to our shared purpose. We are
one of the best companies for our customers and employees because
we fully embrace people from all backgrounds and identities. Our
customer base is diverse, and we are committed to ensuring that our
workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our
customers. Every team member should feel empowered to deliver a
world-class and unique experience based on what each customer
needs.
Key Responsibilities
Drives a positive customer experience by building relationships and
providing solutions to their needs.
Installs and maintains IT and A/V signal distribution in Best Buy
stores and supply chain facilities.
Testing and validation of all installed devices.
Adheres to Best Buy Technology Group (BBTG) cabling and device
standards.
Performs complex functionality repairs on interactive displays
within their assigned area.
Troubleshoots, repairs, and maintains low voltage displays,
associated systems, and new and existing company electronic
systems.
Maintains a high level of knowledge and proficiency of complex
vendor-provided displays.
Assists Project Deployment Supervisor with the training of new
project team members.
Leads portions of large-scale projects in support of the Project
Deployment Supervisor.
Indirectly leads 2-5 employees as assigned by Project Deployment
Supervisor.
Provides detailed updates to all involved partners and provides
quality feedback to improve existing processes.
Basic Qualifications
Able to safely use small hand tools, light duty power tools, and
other in-house equipment
Able to work extended overnight and weekend shifts
Able to travel up to 75% of the year
Current, valid driver's license
Have and maintain a driving record which meets Best Buy safety
standards (e.g. minimal number of violations/accidents, etc.)
Strong written and verbal communication skills
Preferred Qualifications
1 year of demonstrated capability in low voltage cabling and
termination
1 year of experience in basic and advanced troubleshooting, repair
of electronic displays, and other technical components
Additional Information:
Travel Percentage: 75%
Keywords: Best Buy, Lee's Summit , Deployment Functionality Technician-Kansas City, Professions , Lees Summit, Missouri
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