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Sales and Service Specialist

Company: Firestone Complete Auto Care
Location: Lees Summit
Posted on: November 19, 2021

Job Description:

COMPANY OVERVIEWBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.JOB DESCRIPTIONSign-On Bonus of $2000!* The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses-------- needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.RESPONSIBILITIES

  • Hybrid RoleCustomer service, sales, customer issue resolution- 75%Basic vehicle service tasks, Oil, tires, fluids- 25%Store operations, opening/closing, inventory, displays- as needed basis
    • Growth and career development roleMay assist Manager or act as Manager-On-Duty in certain circumstances or to support developmentWill learn all aspects of store operations and flex between front/back shop tasksQUALIFICATIONS
      • Minimum requirementsHigh School Diploma or equivalentValid automobile driver--------s licenseCustomer service and career growth mindsetAbility to complete required store education courses and modules required for this positionAbility to learn and perform basic vehicle service tasksAbility to learn and operate store systems
        • Preferred2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidatePrevious consumer retail sales experiencePrevious automotive experience a plusPrevious management/supervisory experience a plus
          • Sign-on bonus for new teammates onlyEMPLOYEE TYPERegular : Full time

Keywords: Firestone Complete Auto Care, Lee's Summit , Sales and Service Specialist, Sales , Lees Summit, Missouri

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