Company: Cosentino's Food Stores
Location: Lees Summit
Posted on: August 21, 2020
Position Objective:To assist customers in their shopping experience
by assisting them with their pharmaceutical and other wellness
needs in the safest, most courteous manner possible.
Reporting Structure: This position formally reports to the
Pharmacist in Charge.
Status: This is a non-exempt position.
Knowledge The following is a list of any certifications, formal
education, or training requirements for this position. Essential
Knowledge -- Completion of ongoing training and development as
listed on the Cosentino Learning Plan. Non-Essential Knowledge --
Pharmacy Technician Certification is preferred. -- A high school
diploma or equivalent is preferred. -- Knowledge of MS Word, Excel,
PowerPoint, Retail Pharmacy Software, and POS System experience is
preferred. Skills The following is a list of the basic skill
requirements for this position. Essential Job Functions -- Know and
implement the Cosentino Customer Service Standards. -- Courteously
receives new and refilled prescriptions from customers for filling,
as well as accommodating them when they return to pick up those
prescriptions. -- Verifies name and address (if applicable) of the
person the new prescription is to be filled for, as well as,
legibility of the prescriber's name. -- Processes cash register
transactions for new and refilled prescriptions. -- Ensures
necessary communications are provided to the customer, such as
instructions, side effects and medication descriptions. -- Arranges
customer consultations with Pharmacist, when requested. -- Procures
signatures from customers for all prescriptions received. --
Answers incoming calls and directs to Pharmacist, when appropriate,
such as new prescriptions, questions about medication, judgmental
decision, etc. -- Completes and processes third-party documents. --
Fills prescription books or new prescriptions. -- Files patient
profiles. -- Fills bins with prescription vials. -- Processes
incoming orders to determine that items ordered were shipped and
that items shipped are the same as items invoiced to the Pharmacy.
-- Checks items for appropriate 'shelf life' remaining before
expiration. -- Checks stock to remove outdated items, as often as
deemed necessary by the Pharmacist-In-Charge. -- Cleans Pharmacy
shelves and work areas and maintains entire premises in a
satisfactory state of cleanliness. -- Know, comply with, and
encourage other team members to comply with all health regulations,
sanitation guidelines and safety procedures for your department and
your store. -- Resolve customer complaints in a professional manner
and recognize when it is appropriate to involve the Pharmacist in
Charge. -- Able to operate all necessary equipment safely and
competently. -- Meet or exceed productivity standards to produce
desired team and individual results. -- Demonstrates the strong
verbal and interpersonal skills necessary for positive customer and
peer interactions. -- Demonstrates the basic math and reading
skills required for the position. -- Demonstrates the essential
written communication skills required for the position.
Non-Essential Job Functions -- Obtains from the prescription files
those prescriptions requested to be refilled. -- Prepares labels
for new/refill prescriptions. -- Fax or call physician office for
additional refills/issues as necessary. -- Affixes price stickers
to the items ordered and places on stock shelves or in
refrigerator, when required. -- Maintain open communication with
Pharmacist in Charge regarding any issues, concerns or happenings
in the department. -- Support your company by completing additional
tasks identified by management, assisting other stores or
departments as needed and gaining new skills when necessary.
Physical Abilities The following physical movements could
potentially be part of any scheduled shift and employees will be
expected to perform these actions while on duty. Essential
Abilities -- Reaching overhead with both arms, twisting at the
waist and lifting objects with both hands weighing up to 15 lbs. --
Pushing and pulling grocery items to the proper locations as
needed, up to a peak force of 75 lbs. -- Standing and walking for
long periods of time on tile, asphalt, concrete or other hard
surfaces. -- Occasionally lifting and carrying up to 36 lbs., to a
height of 34 inches. -- Bending and squatting, at times all the way
to floor level. Non-Essential Abilities -- Climbing a ladder,
possibly up to 15ft. Core Competencies The following is a list of
overall competencies identified for this role. This profile is
based on the necessary knowledge, skills and abilities for the
position. Customer Focus
-- Meets or exceeds the service expectations of internal and
-- Accepts customer feedback and uses it to make improvements in
products and services.
-- Decisions, actions and behaviors reflect a priority on the
-- Interactions with customers are courteous, respectful, and
follow the Cosentino Customer Service Standards. Integrity and
-- Behaviors demonstrate a direct, truthful manner that portrays
trustworthiness in all professional interactions.
-- Presents the unvarnished truth while still maintaining a
courteous, polite demeanor.
-- Respects the privacy of others and avoids gossiping behaviors
that break down working relationships and deteriorate trust.
-- Admits mistakes, avoids blame-shifting, and is accountable for
actions in the workplace. Interpersonal Savvy
-- Relates well to all kinds of people.
-- Builds rapport with customers and coworkers while still
demonstrating appropriate professional boundaries.
-- Maintains constructive and effective relationships with peers
-- Uses diplomacy and tact to diffuse even high-tension situations
-- Effectively resolves conflicts or other difficult interpersonal
circumstances in the workplace by using appropriate means and
resources. Adaptable Learning Style
-- Learns quickly when faced with new procedures, problems or other
-- Open and adaptable to changes in the workplace.
-- Learns from both successes and failures in the learning process
in order to keep developing in the workplace.
-- Quickly considers all angles of a situation to identify
solutions and problem-solve challenges.
-- Eager and willing to tackle tasks and projects that require
learning new skill sets or gaining advanced knowledge.
-- Looks for new opportunities to develop professionally and keep
skills and knowledge fresh. Results Oriented
-- Known as the type of person to "step up to the plate" to get
-- Responds to tasks, projects or requests with a sense of
-- Shows the follow through and drive to complete projects or tasks
even when challenges or unforeseen obstacles are presented.
-- Demonstrates an eager and willing attitude when asked to
participate in new projects or tasks.
-- Able to anticipate problem areas and possible solutions for
-- Functions well as part of a team, but can also act independently
when necessary to "get the job done".
-- Demonstrates required skills in a manner that produces desired
-- Follows company policy and procedures in order to achieve
Keywords: Cosentino's Food Stores, Lee's Summit , Pharmacy Technician, Healthcare , Lees Summit, Missouri
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